gotrax customer service

GOTRAX has been extremely responsive and helpful as I try and fix my daughter’s scooter after she had a crash. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … Read about their experiences and share your own! Our #1 mission at GOTRAX is to provide outstanding customer service. Because it was outside of warranty they refused to cover it and said I could buy a new motor. I had to ship it back to them and they shipped out another defective scooter. Let TechGearLab do the heavy lifting. Customer service never answers the phone, and when I send … That I didn’t think was such a big deal but the motor defect is unacceptable and seems to conveniently present itself right after warranty runs out. David is responsible for Trax’s strategy, sales, marketing, business development, and customer success (project management, professional services and support) for North and South America. Report abuse. Voice your opinion today and hear what 521 customers have already said. Reply. I had issue with the product and they promptly understood the valid concern and provided a better replacement.. Defective equipment. Team is wonderful and great support.. They told me to open it up where I found the battery and console was burning-it even smelled like ash. 521 people have already reviewed GOTRAX. Ordered a certified refurbished scooter. SO negative. Helpful. I am writing to warn people not to buy directly from GoTrax.com. If customer service is poor, contact BBB. This is my story about the busted scooter I bought, customer service … Need tire tube. The customer service dept simply degrades and tells customers they are liers when presented with a warranty claim. Voice your opinion today and hear what 506 customers have already said. 506 people have already reviewed GOTRAX. Quickly rising to the #1 selling hoverboard on Amazon GOTRAX has since expanded to a full line of our G-Series electric scooters and in 2018 GOTRAX will be introducing electric bikes and other new e-rideables. Customer service is only helpful if you buy through Amazon because of their return policy. Only the latest review will count in the company's TrustScore. Here at TechGearLab we understand that, with all the cool new products out there, it can be quite difficult to aggregate all the information needed to pick the right item the first time without overspending in the process. I reccomend GOTRAX to anyone… I reccomend GOTRAX to anyone considering buying a scooter in particular online. In the mean time I purchased a GOTRAX G2 model and I enjoy that one as well even if it's a little smaller! Do you agree with GOTRAX's TrustScore? The product cannot be used for competition The Limited 90 Great product and best bang for your buck I've had the Gxl v2 and G4 scooters for a few months now with no problems i highly recommend Gotrax. We decided it was probably a bad battery and so they shipped one right out. 506 people have already reviewed GOTRAX. It was all good and sweet when things were working. Wanted to leave this as a warning to not deal with them. Report Save. I even accept defeat that I was outside my warranty and asked for AT LEAST a promo code so I could get another scooter. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. It holds so much battery life too. Voice your opinion today and hear what 498 customers have already said. Read about their experiences and share your own! We continually take customer feedback to redesign and improve them. I wish I could give gotrax 0 stars because they don't deserve even a fraction of a star. You'd think that would be easily remedied, but no, after 8 emails, I'm done with them. I reccomend GOTRAX to anyone… I reccomend GOTRAX to anyone considering buying a scooter in particular online. | Read 61-80 Reviews out of 529 . Terrible Customer Service! Luckily she was wearing a helmet and was only bruised, but it could have been much worse. So nothing but good stuff with these people, my initial hoverboard was awesome for the one month it lasted, really, but the second one was amazing an even better! 498 people have already reviewed GOTRAX. Got stranded with my gotrax. SO unhelpful. 3431 William Richardson Dr., Suite F South Bend IN 46628 (This is an office location, not for product purchasing or customer pickup) 844-299-0625 Great customer service! GoTrax Review: Poor Quality, Worse Customer Service, and Deceptive Business Practies Costumer service is very helpful thanknyou. I am writing to warn people not to buy directly from GoTrax.com. | Read 21-40 Reviews out of 506 . Horrific place. 22 people found this helpful. Recently I purchased the Gotrax RIVAL GXLv2. | Read 41-60 Reviews out of 498 . My first electric scooter I'm pleased that I made a good choice, and though customer service was slow in responding, they were responsive and … On these products, which require service, consumers are … Read about their experiences and share your own! Abrechnung 1 Monat im Voraus. I don't know if that translates to Amazon or not. He been on the phone & email merry go around circus game with GoTrax customer service department. **I WAS OFFERED 5% OFF**. Read about their experiences and share your own! Do you agree with GOTRAX's TrustScore? 24/7 Hotline … Unser Technik-Support ist nun auch außerhalb der Geschäftszeiten für Sie erreichbar. Try to talk to customer service and that's even more horrific a journey. Reviewed in the United States on May 7, 2020. Light your money on fire - you'll have a better time. Read more. | Read 241-260 Reviews out of 486 . Thank you so much for my replacement!! Customer service is non-existent. This place is unprofessional and shady! By far the worst company ever. I have been waiting for over a week to hear back about a refund. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … I had just gone past the return date by about 1 day from store I bought it at so I reached out to Gotrax and explained what happened. It was another bad battery but the new battery sent finally fixed my issue. Do you agree with GOTRAX's TrustScore? © 2018-2020 Golabs Inc. All rights reserved. David has spent more than twenty years of his career working with retailers and manufacturers to harness the power of analytics to improve sales, merchandising, store operations, and other … At that time we requested an exchange or a refund. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page. GOTRAX™ is committed to creating better and better products. New scooter (GXL) came a week later but was only getting 50% advertised range, so I contacted them again and without much question they sent a new battery and console. Every GOTRAX E-Scooter and Hoverboard is tested and certified to UL safety standards. Fantastic and very friendly service. 2. share. GOTRAX G2 Commuting Electric Scooter - 6.5" Tires + Portable Folding Frame Average Rating: ( 3.6 ) stars out of 5 stars 155 ratings , based on 155 reviews 119 comments As the world grows and cities become more and more consumed with cars and traffic, GOTRAX™ wants to provide the world with an environmentally friendly but efficient way to get to where you need to go. Useful. If you bought through Gotrax your likely to receive extremely poor service. © 2021 Trustpilot, Inc. All rights reserved. 529 people have already reviewed GOTRAX. Defective equipment. We’re dedicated to working our boots off until every customer is satisfied. Do you agree with GOTRAX's TrustScore? For general Amazon questions, you can call Amazon’s customer support number at (888) 280-4331. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Account & Lists Account Returns & Orders. Contact Us - GOTRAX customer service, sales and media inquiries. Great scooter.Very very stable while riding for short city application.I had a issue with the few parts on the scooter, i just reached out to the support team and they very soon shipped all the parts to me for no cost.“No company is perfect & thats why pencils have erasers.”So far I am a big fan of the Gotrax team!#Go Gotrax!! Voice your opinion today and hear what 490 customers have already said. Cart All. They'll respond immediately if you file a complaint with the Better Business Bereau. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … If customer service is poor, contact BBB. Defective equipment. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. You can contact our customer service M-F by live chat, email, or phone." 521 people have already reviewed GOTRAX. Good luck. It's a mess. So now I can't ride my scooter. If you are returning multiple products please file 1 warranty claim per product. This is false, as I have been unable to chat with a person over the phone or by live … Don't buy GoTrax!!! Every GOTRAX product comes with a 90-day limited warranty and a 30 day return policy! Great scooter performance, good customer service when I needed-but then my scooter starting lagging on acceleration. Customer service never answers the phone, and when I send several emails complaining, they only respond with automatic emails or ignore you. Didn't even break out the box I believe they broke it then shipped it out cuz it never worked. Contact us at https://gotrax.com/support/contact-us/ for more details regarding GOTRAX products that require service, were purchased in the United States, and are now outside the United States. Preise inkl. MwSt. Do you agree with GOTRAX's TrustScore? GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. As of 2017, GOTRAX™  began by launching our Hoverfly Series hoverboards. I've gotten great help from them … Die 24/7 Hotline ist jetzt bei nahezu allen Produkten (ausgenommen rankingCoach und listingCoach) für nur 10 /Monat verfügbar. Defective equipment. Those days are over my friend! I had a problem with the G2 scooter I purchased from Walmart. To Build, the best products, making them reliable and a realistic alternative to cars and other more polluting forms of transportation. Each email response from them takes about a week. You can't reach them by phone or email. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. Jim-el Moore 1 review. Ridiculous! Do you agree with GOTRAX's TrustScore? I do not recommend purchasing from this company. Thank you gotrax you guys are awesome! It seems like their refurbishing process is to take boxes that were returned and ship them back out to new customers without inspection. I reached back out and told Gotrax that the battery didnt fix the whole issue but after testing the first one and it was only 11v fully charged the battery was a problem. There customer service is absolutely awesome. Customer service is only helpful if you buy through Amazon because of their return policy. To Create, a smarter, greener, and more unique traveling experience. This place is a joke. Terrible Customer Service! But unfortunately that didnt solve the issue the battery going bad fried the motherboard console as well. During a rotation, the silver disc is noticeably bent and can be heard rubbing, even after following brake adjustment videos. Very upset. 490 people have already reviewed GOTRAX. On our 3rd exchange, DON'T BUY the GXL V2!! This has been the worst shopping experience I've ever had.My story is the worst I've seen, but there are tons of reports of people receiving "certified refurbished" scooters that flat out did not work. There customer service is absolutely awesome. Unfortunately was past return date so I contacted Gotrax support and they offered a replacement battery or a new scooter in which I would only pay return shipping. Roll, water and grow! Not in stock! Had a flat tire on my e bike within two weeks of purchasing it. Read about their experiences and share your own! Find helpful customer reviews and review ratings for Gotrax Electric Bike 26" - 20MPH & 50 Mile Range - 350W Motor - Shimano 21-Speed Commuter Electric BMX Bicycles Travel E-Bikes at Amazon.com. GOTRAX cares nothing for customers. I've been going back and forth with them for months now. Literally changed their return policy after I complained. … Hello, Sign in. | Read 81-100 Reviews out of 521 Let us help you find what you're looking for. I think they have good hoverboards but it would be better to buy from a store directly because their customer service … To Change, the future of commuting by making products that are environmentally friendly, innovative and fun. I also had to buy an inner tube after just 2 months of riding it. Do you agree with GOTRAX's TrustScore? Gotrax support was very helpful and direct with my problems without much hassle. Our agents are standing by in Dallas, TX ready to help. It's a 3 dollar piece of plastic on a brand new bike. 5.0 out of 5 stars LOVE LOVE LOVE this Scooter!! On the first scooter, the problem became so bad that the wheel locked while in motion and threw our 9 year old daughter off of the scooter to the ground. Grotrax is a revolutionary new all-in-one grass roll. Swagtron. Since then, we aren’t taking a chance with our daughters safety. Welcome to the GOTRAX™! Can't get them to answer after sending pictures and screen shots. Pandemic sucks... Gotrax is doing its best and I appreciate it as always. I am very happy with their prompt responses and great support.. | Read 61-80 Reviews out of 527 . Contact Gotrax customer service. Oh my gosh! Our Products GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. Skip to main content.us. It arrived a couple days later! I feel bad because he spent $300+ of his own money. Horrible customer service, straight up fraud, Motor stopped working after 4 months, outside of warranty. Received an electric fan. Defective equipment. I've gotten great help from them from helping me troubleshoot the issue and understanding the problem I've described and getting me the best solution. Read about their experiences and share your own! | Read 41-60 Reviews out of 529 . Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX Reviews 521 • Average . The ebike I purchased had a little broken piece of plastic that needed replaced. They said we could only do an exchange, event though I complained only a few days after receiving the first scooter. Customer service never answers the phone, and when I send … Do you agree with GOTRAX's TrustScore? This is our 3rd return for the same model of scooter, all with the same problem - a bent/warped silver turning disc on the rear wheel that rubs against the breaks. Best Sellers Prime Customer Service Today's Deals New Releases Books Find a Gift Fashion Kindle Books Gift Cards Toys & Games Amazon Home Pharmacy Sell Computers … One of our Customer Service Specialists will be more than happy to troubleshoot your product and if needed replace or refund qualified orders. If you bought through Gotrax your likely to receive extremely poor service… And sounds also make strange sounds. TL;DR- Definitely recommend this scooter! Read about their experiences and share your own! HORRIBLE COMPANY!!!! Don't sell scooters if you can't provide parts! We have now received a 3rd scooter of the same model, and upon the first tire rotation, the problem is obvious, and the same, and defective and we are in the process of another exchange.We currently own 3 of the XR Ultra Folding Scooter and we haven’t had any issues - we only purchased the GXL V2 for our daughter because we thought the pink would be cute. View Entire Discussion (50 … GOTRAX customer support in Dallas TX is staffed by high schoolers with ZERO ability to assist. Verified Purchase . After about 2 weeks it stop working, just powered off and wouldn't come back on. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … I told them I wanted to send the scooter back and no longer wanted to ride. Voice your opinion today and hear what 529 customers have already said. Customer service never answers the phone, and when I send … To begin your return please fill out the form below. He was suppose to get call or email yesterday from the company but did not get one. My friends have scooters from other brands and never had this problem. So, I sent email to gotrax 2 weeks ago. Customer service never answers the phone, and when I send several emails complaining, they only respond with automatic emails or ignore you. Just a tip. Well, that didn't help at all. | Read 21-40 Reviews out of 506 I reached out to them nicely, even commenting on the previous good customer service, and things turned. My brand new gotrax and it doesn’t work. Do not buy this scooter, the battery’s are from China,crap and don’t last . Thank you for your service!! This scooter is … Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX Reviews … You've already flagged this Advertisement. Voice your opinion today and hear what 529 customers have already said. 3.1. go … GOTRAX products produced for and sold in international channels are warranted as applicable in such foreign countries. Refused to refund/replace a defective battery that I purchased. Terrible Customer Service! Thinking about buying a GoTrax this year on Black Friday? Voice your opinion today and hear what 527 customers have already said. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … Not only did that push me out of my warranty 90 day period (prob on purpose) but after fixing with new parts-my scooter ran so horribly. I wholeheartedly recommend them. A company very satisfied with selling and backing quality garbage. Do not buy from them unless you want to be stuck constantly buying replacement parts. I owe them a coffee. Terrible Customer Service! Read about their experiences and share your own! Read about their experiences and share your own! I'm so sad this didn't work out with Go Trax because my scooter was great while it lasted. After the first exchange, I noticed the defect immediately as well as another defect in the steering column, a snapping back into a straight position while turning, and requested an exchange or return immediately. I'm not sure why so many other people are having problems. We’re on a mission to create electric rideables that are bold, beautiful, and expand the possibilities for personal transportation. Hello Select your address All. I only rode 5 times! We buy all the products and test them to their limits so that you will get actionable information with which to make your decisio… Share. I may as well of wiped my butt with $300!! You can contact our customer service M-F by live chat, email, or phone. I've sent them pictures of the scooter that was delivered. 529 people have already reviewed GOTRAX. Sichern Sie sich unseren neuen Service per Telefon oder wie gewohnt in Ihrem Kunden-Login. I heard if you buy it from them, they actually have great customer service. They insisted on ordering new parts and all will be good. Rode my scooter for only 4 months when the motor in the front started making an incredibly loud banging noise every rotation and started dangerously shaking. Called them up, went their same day and the tire was replaced in less than 2 hours. Terrible Customer Service! JDo. GoTrax customer service is the worst I have ever received, I strongly recommend purchasing a different product unless you want a dead scooter." If this does not get resolved in 2 weeks , I will tell my 20 friends or who every I meet about this corruptted company. Cant wait to be back on my GXLV2! 527 people have already reviewed GOTRAX. Great scooter to travel around quickly in my neighborhood. Read about their experiences and share your own! Available in Year Round Green, Bermuda, Rye and Tall Fescue varieties to match your climate, Grotrax combines exceptional seed blends, mulch, and fertilizer between two moisture holding Bio Fabric layers for FAST germination and growth. You can call Gotrax at toll free number, write an email, fill out a contact form on their website gotrax.com, or write a letter to Golabs Inc, 2201 Luna Rd, Carrollton, Texas, 75006, United States. | Read 41-60 Reviews out of 490 . Wish we hadn’t, this has been such a mess. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … 486 people have already reviewed GOTRAX. Every GOTRAX product comes with a 90-day limited warranty and a 30 day return policy! Voice your opinion today and hear what 486 customers have already said. GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. And have them tell … Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. When I try to ride a bike with throttle, the bike stops. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!I purchased a commuter scooter and it was defective. Voice your opinion today and hear what 487 customers have already said. Contact Number 844-4GO-TRAX Do you agree with GOTRAX's TrustScore? All of our products come with a 90 day warranty and 14-day return policy. About an hour later I got an email saying my new console is being shipped! FREE GROUND SHIPPING on all domestic purchases $99 and up SEE DETAILS. They got right back to me within a couple hours. GOTRAX & FLUXX 90 DAY LIMITED WARRANTY TO QUALIFY FOR WARRANTY SERVICE You must present a copy of the sales receipt from an approved retail partner within 90 days of purchase or Order# from GOTRAX.com The product cannot be used for rental or commercial use.

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